Shipping Policy

At CustomizableWedding.com, we are committed to providing you with a smooth and enjoyable shopping experience. Below, you will find important information about our shipping process and how we handle the delivery of your orders.

Cut-off Time:

Our warehouse operates efficiently to fulfill orders promptly. The order cut-off time is 9 PM China Standard Time, which is equivalent to 10 AM Eastern Standard Time (excluding Daylight Saving Time). 

Order Processing Time:

Upon order placement, our team initiates the processing procedure promptly. Please note the following timelines for order processing:

• Plain Order: 3-5 business days for mass production
• Personalized Order: 5-8 business days for mass production

Shipping Regions:

We provide services to most regions within the United States, with the following exceptions:

• No service is provided to overseas territories, including but not limited to: Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, etc.
• No service is provided to APO/FPO/DPO & PO Box addresses.

If you’d like to ship to other countries, please feel free to contact us.

Shipping Methods:

1) Free Shipping

• The United States(US)

We offer free shipping for orders of US$50 or more within the United States.

If the order weight does not exceed 10 kg, we will ship via Air Charter US flight or UPS. The delivery time is generally 7-10 business days.

If the order weight exceeds 10 kg, we will ship via Ocean+Express freight. The delivery time is generally 15-25 business days.

• Australia

We offer free shipping for orders of US$50 or more within Australia. 

If the order weight does not exceed 10 kg, we will ship via Australia Dedicated Line. The delivery time is generally 6-10 business days.

If the order weight exceeds 10 kg, we will ship via Ocean+Express freight. The delivery time is generally 30-35 business days.

2) Flat Shipping

• The United States(US)

For orders under US$50, a flat-rate shipping fee of US$20 will apply.

We will ship via Air Charter US flight or UPS. The delivery time is generally 7-10 business days.

• Australia

For orders under US$50, a flat-rate shipping fee of US$20 will apply.

We will ship via Australia Dedicated Line. The delivery time is generally 6-10 business days.

• China(Mainland and Hong Kong)

We charge a flat-rate shipping fee of US$2 within China(Mainland and Hong Kong).

We will ship via express. The delivery time is generally 1-3 business days.

Special Conditions:

• During holiday seasons, please note the holiday shipping cutoff times to ensure timely delivery. We will keep you informed via email in case of any significant delays in the shipment of your order.
• Due to COVID-19 or other unforeseen circumstances, shipping times may vary.

Customs, Duties, and Taxes:

All International orders are shipped out from our warehouse in China. Please note that buyers/recipients are responsible for any import duties, taxes, customs fees, brokerage fees, or any other charges issued by your local government.

If products are refused due to customs issues, original and return shipping charges will be retained from the charges originally billed to you. Any balance remaining (if any) will be refunded.

Tracking Your Package:

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your package using the provided tracking number on our website.

Contact Us:

For any inquiries or assistance, please feel free to reach out to us at hi@customizablewedding.com.

For additional details, please refer to our comprehensive Return Policy.